Privacy Policy

Effective Date: 08/28/2025

Localista (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our WhatsApp-based scheduling and vendor discovery platform (“Service”).

1. Information We Collect

When you use Localista, we collect the following types of information:

• Account Information: Name, phone number, email (if provided), and user preferences.
• Vendor Information: Vendor name, service descriptions, scheduling availability, payment preferences.
• Customer Information: Booking requests, service preferences, communication logs.
• Transaction Information: Payment amounts, Stripe or other processor metadata (we do not store full payment details).
• Technical Information: Device type, browser information, IP address, and usage logs.

2. How We Use Your Information

We use your information to:

• Facilitate communication and scheduling between customers and vendors via WhatsApp.
• Manage your bookings, confirmations, and payment flows.
• Provide customer support.
• Improve our Service by analyzing usage trends.
• Comply with legal obligations.

3. Third-Party Services

Our platform integrates with trusted third parties to deliver functionality:

• WhatsApp Business API (Meta Cloud API): Used to send and receive messages between vendors and customers. Your conversations flow through Meta’s infrastructure.
• Lovable: Provides the automation layer and workflow orchestration for scheduling flows.
• Supabase: Provides secure backend infrastructure, including database storage and authentication.
• Stripe (if integrated): Used to process payments. We do not store your payment card details.

Each of these services has its own privacy policy, and your use of our platform is also subject to their terms.

4. Data Sharing

We do not sell or rent your personal information. We may share limited information only in the following cases:

• With Vendors/Customers: To fulfill booking requests and provide services.
• With Service Providers: Our third-party partners listed above.
• For Legal Reasons: If required by law, regulation, or valid legal process.

5. Data Storage & Security

• Your data is securely stored in Supabase’s infrastructure, which uses encryption in transit and at rest.
• We implement access controls and monitoring to protect your personal information.
• While we take precautions, no platform can guarantee 100% security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your data.
• Withdraw consent for data processing.
• File a complaint with the relevant data protection authority.

Requests can be made by contacting us at [insert email/contact form].

7. Data Retention

We retain your information only as long as necessary to provide the Service or comply with legal obligations. You may request deletion of your data at any time.

8. Children’s Privacy

Our Service is not directed toward individuals under 18. We do not knowingly collect information from minors.

9. International Data Transfers

As part of using WhatsApp API, Meta Cloud API, and Supabase, your data may be transferred and processed outside of Mexico. By using the Service, you consent to these transfers.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting a notice in our Service or updating the “Effective Date” above.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: nickmcevily@gmail.com
Phone/WhatsApp: +52 56 4929 6553